Allison Pickens is a solo GP at The New Normal Fund who brings a rare operator-to-investor background as the former COO of Gainsight, where she helped pioneer the customer success category and now provides hands-on support for B2B AI/SaaS founders on building post-sales engines rather than just financial guidance. She has built a content-first investing brand through her own Substack and podcast where she interviews founders about SaaS and AI playbooks, while simultaneously serving as an independent board director at companies like dbt Labs and Commvault, giving her a unique vantage point across both fast-growing startups and scaled public companies. Allison Pickens is a solo GP at The New Normal Fund who brings a rare operator-to-investor background as the former COO of Gainsight, where she helped pioneer the customer success category and now provides hands-on support for B2B AI/SaaS founders on building post-sales engines rather than just financial guidance. She has built a content-first investing brand through her own Substack and podcast where she interviews founders about SaaS and AI playbooks, while simultaneously serving as an independent board director at companies like dbt Labs and Commvault, giving her a unique vantage point across both fast-growing startups and scaled public companies.