Jennifer brings unusually hands-on operating experience from her time as an early Brex employee, where she led cross-functional strategic planning, scaled underwriting to serve thousands of customers, and helped launch the company's ecommerce product that became its largest offering. She also maintains an active operator role as Head of Operations at SaaSGrid while investing at Craft, giving her a dual perspective that provides practical empathy for the scaling challenges that SaaS businesses face. Jennifer brings unusually hands-on operating experience from her time as an early Brex employee, where she led cross-functional strategic planning, scaled underwriting to serve thousands of customers, and helped launch the company's ecommerce product that became its largest offering. She also maintains an active operator role as Head of Operations at SaaSGrid while investing at Craft, giving her a dual perspective that provides practical empathy for the scaling challenges that SaaS businesses face.