Kristina Shen is known for her structured, metrics-driven approach to SaaS investing that emphasizes actionable metrics like cohorts and net dollar retention over vanity metrics, and she has become a go-to expert on helping SaaS companies transition from SMB to enterprise markets. She has built a reputation as a SaaS pattern recognizer across multiple top-tier firms (Bessemer, a16z, and Chemistry) and frequently serves as an educator who translates complex SaaS benchmarks into practical guidance for founders through content, talks, and workshops. Kristina Shen is known for her structured, metrics-driven approach to SaaS investing that emphasizes actionable metrics like cohorts and net dollar retention over vanity metrics, and she has become a go-to expert on helping SaaS companies transition from SMB to enterprise markets. She has built a reputation as a SaaS pattern recognizer across multiple top-tier firms (Bessemer, a16z, and Chemistry) and frequently serves as an educator who translates complex SaaS benchmarks into practical guidance for founders through content, talks, and workshops.